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  6. If you are out when a disaster strikes and have trouble returning home(외출한 곳에서 재해가 일어나고 곤란했을 때)

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If you are out when a disaster strikes and have trouble returning home(외출한 곳에서 재해가 일어나고 곤란했을 때)

Last updated date:2023/3/1

If you are out when a disaster strikes and have trouble returning home

If a major earthquake occurs, avoid moving around needlessly

After a disaster, roads and train stations become packed with people, increasing the risk of accident or injury. What is more, emergency workers who are trying to rescue people and save lives, put out fires or facilitate emergency transportation may have trouble getting through if the streets are crowded with people.
If a major earthquake occurs, avoid moving around needlessly. Instead, protect yourself by waiting temporarily in a safe place such as your office.
Business operators are asked to cooperate by taking steps to ensure that employees and customers stay put, such as by putting in place systems to deter people from going home, or by stockpiling food and other provisions.

If you find yourself unable to get home

Be prepared to stay overnight at work so that you do not have to put your safety at risk by returning home needlessly. Prepare essentials that you will need if you have no choice but to return home (items including a map, food and water, shoes, etc.) in a locker room or a similar space in your workplace. Also, establish a set route by which you will make your way home in the event of a disaster, and practice walking home along this route. Discuss with your family and others how to contact you and where to meet.

About the use of support stations for those attempting to return home during a disaster

In the event of a major earthquake or other disaster, convenience stores, gas stations and other facilities provide support for those attempting to return home.
These stations, which can be used by anyone, provide water and toilets, a place to rest, and road information based on maps, radio, etc.

About the use of temporary accommodation facilities for those stranded

The City of Yokohama has designated temporary accommodation facilities for those who are stranded.
These facilities, which can be used by anyone, provide people with a place to stay temporarily, as well as toilets, water and information as much as possible.
You can use Temporary Accommodation Facility NAVI to search for nearby facilities.

A QR code is displayed.

If you are out and have trouble getting through to someone on the phone

This service allows people to obtain information promptly on the safety and whereabouts of their family members etc. during a major earthquake.

Disaster Emergency Message Dial (171)

This is a phone-based voice message board that is provided when a disaster occurs, allowing people to confirm the safety and whereabouts of people in disaster affected areas.
How to record a message
1. Enter "171."
2. Enter "1."
3. Enter the telephone number of the person in the disaster affected area.
4. Enter "1."
5. Record your message (up to 30 seconds).
6. Enter "9."
[How to play back a message]
1. Enter "171."
2. Enter "2."
3. Enter the telephone number of the person in the disaster affected area.
4. Enter "1."
5. Play
For a detailed explanation on how to use this service, please visit the NTT EAST website(external link)(외부 사이트).

Disaster Message Board (Web 171)

This is a online message board that is provided when a disaster occurs, allowing people to confirm the safety and whereabouts of people in disaster-hit areas.
This service is available on the NTT EAST website (external link).(외부 사이트)

Where to inquire
ContentContact details

About difficulty returning home during a disaster
About trouble getting through to someone on the phone

Regional Disaster Prevention Division, General Affairs Bureau (*Inquiries in Japanese only)
Tel: 045-671-3456
Fax: 045-641-1677
Email: so-chiikibousai@city.yokohama.jp

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